Privacy Policy

• Atlasirugs Store Policies
  Last Updated: 18/04/2024

1. Ordering and Customization:

• All rugs are custom-made to your specifications.

• Please allow approximately 3 weeks for production and delivery.

• Customization details can be discussed via Email or Business WhatsApp 

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2. Shipping:

• We proudly offer free worldwide shipping on all orders.

• Please allow approximately 3 weeks for production and delivery.

• Buyers are responsible for any applicable customs duties or import taxes.

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3. Returns and Exchanges:

• Returns are accepted within 30 days of delivery.

• Buyers are responsible for return shipping costs.

• Custom or personalized items are non-refundable, unless a defect or error occurred on our part.

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4. Cancellations:

• Please contact us within 1 hour of purchase to request a cancellation.

• Cancellations cannot be processed once production has begun.

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5. Damaged or Defective Items:

• In the rare event your item arrives damaged or defective, please contact us with photos within 30 days of delivery.

• We will work promptly to resolve the issue to your satisfaction.

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6. Payment:

• Secure payments are accepted

• Orders begin processing once payment is confirmed.

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7. Communication:

• For any questions or concerns, feel free to reach out via Email or WhatsApp .

• We aim to respond within minutes.

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8. Privacy:

• Your privacy is important to us.

• We use your information solely for order fulfillment and communication purposes.

Please Note: As our products are handmade, slight variations in color and size may occur, enhancing the uniqueness and charm of each piece.

Thank you for choosing Atlasirugs
We are honored to be a part of your home’s story.

TEAM ATLASIRUGS

Assistant, Customer Service, Designer